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Read These Terms Before You Open an Account

These legal terms set out the rules that apply when you access 99ef from Pakistan or any eligible region — including how accounts are created, how transactions through JazzCash, Easypaisa, and Raast are handled, and what happens if a dispute arises.

Account TermsJazzCash & Easypaisa ConditionsRaast Payment RulesJurisdiction EligibilityDispute Process
99ef Read These Terms Before You Open an Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

We collect only the account information needed to verify your identity and process payments through JazzCash, Easypaisa, Raast, or bank transfer. Your data is not sold to third parties. Account sessions are secured and access requires the OTP verification step you completed at registration. You can request a summary of the data we hold by contacting support through email.

Data We Hold We store your registration details, transaction history, and payment method records — JazzCash, Easypaisa, Raast — only for as long as required by applicable rules.
Cookie Policy We use cookies to keep your session active and remember your payment preferences. You can adjust cookie settings in your browser at any time without losing your account.
Account Access Control Every login requires the OTP sent to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately.
Data Change Requests To update your registered mobile number, payment wallet details, or personal information, submit a verified request through the account settings or contact support by email.
LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about these terms, your account status, or a transaction dispute involving JazzCash, Easypaisa, or Raast, our support team can help. Reach out through any of the channels below. For formal legal queries — such as account suspension, data requests, or dispute escalation — email is the right path; it creates a written record for both sides.

Email Support Send your legal query, account dispute or data request to our support email. We respond in writing so there is a clear record of every exchange.
Live Chat For quicker clarification on terms or account conditions, live chat on the site puts you directly in contact with a support agent during available hours.
Account Help Centre The Help Centre inside your account covers common legal queries — withdrawal holds, verification steps, and how transaction disputes through local payment rails are resolved.

Common Questions About Terms, Rights, and Account Rules

These are the questions we get most often from people in Pakistan about their legal rights, account conditions, and how disputes work. If your question is not here, email support for a written answer.

Access depends on whether local law in your region permits it. These terms apply to eligible regions. Where local law does not allow access, no entitlement to use the platform exists.

Raise the dispute through support email with your transaction reference and wallet details. We review the payment record and respond in writing within the timeframe set out in the dispute policy.

We publish updates to these terms on this page. Continuing to use your account after an update is posted counts as acceptance. We recommend checking this page periodically.

We retain your registration details, Raast or bank transfer records, and account history for the period required under applicable rules, then delete or anonymise the data.

Yes. Send a written data request to our support email from the address registered on your account. We will confirm what information we hold and how it is used.

Accounts can be suspended for providing false registration details, using payment methods not registered to you, or activity that breaches these terms. We notify you in writing when action is taken.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.